Supporting customers through the sales process, having transparent communication with them, and checking how satisfied they are critical when managing an eCommerce store. 

Did you know that 52% of consumers have cited poor shopping experiences, such as app crashes, as a reason for switching brands?

This reveals the value they give to the quality of the communication. 🛒  That’s why in this article, we listed the best customer communication apps you can use in 2025. 

But before that, let’s understand the reasons why you need a customer support app for your eCommerce store.

Why Do You Need a Support App?

Because communication is fundamental to sales success. 💬 

Ensuring customers find what they are looking for and resolving their issues is crucial for any eCommerce brand. 

However, managing multiple customer problems simultaneously can be overwhelming for employees. 

Thankfully, Shopify support apps make it easier for eCommerce businesses to handle customer conversations and issues efficiently on a single platform. 

With the right support  app, you can:

• Resolve your customers' issues quickly and effectively,
• Increase customer satisfaction and loyalty,
• Enhance the customer experience by consolidating different communication channels into one platform,
• Manage and keep track of customer requests & feedback,

and more…

Since there are many apps available on Shopify related to this topic, it's crucial to find the right one. 

Let's examine the factors you can consider when looking for the best customer support app for your eCommerce store.

Factors to Consider When Choosing the Best Customer Communication App

When selecting the best customer communication app for your business, it's essential to consider several factors to ensure you make the right choice. 🤔

🎫 Ticket Volume

Evaluate the volume of customer inquiries and messages your business regularly receives. Choose a communication app that can efficiently handle high ticket volumes, with features like automated responses and scalable solutions.

💸 Budget

Consider your budget constraints and compare pricing plans offered by different communication apps. Look for options that offer the best value for your money while meeting your business's specific needs and resources.

⚙️ Crucial Features

Identify the essential features required for your business operations. This may include real-time chat, chatbot automation, multi-channel integration, reporting and analytics, customization options, and integration capabilities with other tools and platforms.

After carefully evaluating your options and considering these factors, you can select the best customer communication app that aligns with your business requirements. Remember that the right app can significantly impact your ability to engage with customers effectively, resolve issues promptly, and build better relationships with your audience.

What could be the right app for your eCommerce store? Let’s review the list and find out together. ✨

15 Best Shopify Apps for Support in 2025

1. Tidio Live Chat

Tidio is one of the best live chat software that streamlines the customer communication process by integrating multiple channels like Instagram, WhatsApp, and Messenger into one platform.

This integration makes the customer communication process faster, simpler, and hassle-free.

Key Features of Tidio:

Here are some of the key features that Tidio offers:

• Multi-Channel Integration – Manage messages from various platforms in one place
• AI Chatbots – Automate up to 70% of customer queries
• Live Chat & Email Support – Provide real-time assistance with minimal effort

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Pricing

Tidio offers flexible pricing to suit businesses of all sizes:

• Starter: $29
• Growth: $59
• Plus: $749
• Premium: $2999

2. The Convertway

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The Convertway is an easy-to-use Shopify app that simplifies customer conversations for eCommerce businesses.

Convertway streamlines customer interactions with easy-to-use automation tools, helping businesses increase efficiency and engagement through targeted campaigns.

Key Features of Convertway:

Here are some of the key features that Convertway offers:

• Effective Customer Engagement – Build stronger relationships through personalized 2-way conversations and automated support.
• Targeted Campaigns & Smart Segmentation – Drive sales with SMS & WhatsApp broadcasts and reach the right audience through smart targeting.
• Automated Marketing Flows – Boost conversions using pre-set flows like cart recovery and customer win-back.
• Gamification & Real-time Analytics – Enhance customer interaction with engaging gamification and track campaign success with real-time analytics.

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Pricing:

Convertway offers flexible plans for businesses of all sizes:

• Premium: $36
• Growth: $62
• Enterprise: $129

3. Gorgias

Gorgias is an AI-powered customer experience app integrated with eCommerce platforms like Shopify, Woocommerce, and Magento, simplifying and automating customer support. 

It unifies all your support channels in one place and equips your team with an AI agent that can instantly answer tickets, perform actions, and match your brand's tone of voice.

Key Features of Gorgias:

Here are some of the key features that Gorgias offers:

• Automated Support: Uses AI to automate responses and streamline customer service, improving team efficiency and reducing ticket volume.
• Multi-channel Communication: Unifies communication channels like email, chat, and social media, allowing support teams to respond from one platform.
• Helpdesk Management: Helps teams manage and resolve tickets faster with integrated workflows, real-time collaboration, and customizable automation tools.
• Conversion Optimization: Boosts conversions with proactive customer interactions, live chat, and targeted messaging.

Pricing:

Gorgias pricing starts at $50 going to $169 per month based on your needs.

4. Richpanel

Richpanel is a customer service platform designed for eCommerce businesses, offering AI-powered solutions to streamline customer support across multiple channels, including email, chat, and social media. 

Key Features of Richpanel:

Here are some of the key features that Richpanel offers:

• AI-Powered Support – Automates repetitive tasks, boosts productivity and supports multilingual communication.
• Unified Inbox – Manage all communication channels in one platform.
• Advanced Reporting – Gain insights with data-driven analytics to enhance service quality.
• Seamless Integrations – Connect with major eCommerce platforms and apps.

Pricing:

Richpanel pricing varies based on your needs:

• Pro: $69
• Pro max: $99
• Enterprise: Custom

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5. LiveChat

LiveChat is a live chat and customer service app that provides faster resolution and solves 80% of customer queries with AI chat-bots.

It's a customer service platform tailored for eCommerce businesses, offering AI-powered solutions to enhance customer support.

Key Features of LiveChat:

Here are some of the key features that LiveChat offers:

• AI-Powered Support – Automates routine tasks, boosts productivity and supports multilingual communication.
• Unified Inbox – Manage all communication channels in one platform.
• Advanced Reporting – Gain insights with data-driven analytics to enhance service quality.
• Seamless Integrations – Connect with major eCommerce platforms and apps.

Pricing:

LiveChat offers several pricing plans to suit different business needs:

• Starter: $20 per agent per month (billed annually)
• Team: $41 per agent per month (billed annually)
• Business: $59 per agent per month (billed annually)
• Enterprise: Custom pricing (contact for a quote)

6. DelightChat

DelightChat is an omnichannel customer support inbox designed to streamline support operations across multiple channels including - WhatsApp, Instagram, Facebook, Email, and Live Chat - from a single unified dashboard. 

Key Features of DelightChat:

Here are some of the key features that DelightChat offers:

• Omnichannel Support – Manage customer interactions across WhatsApp, Instagram, Facebook, Email, and Live Chat from one platform.
• WhatsApp Marketing Suite – Utilize the Official WhatsApp API to send promotional broadcasts, automate abandoned cart recovery, send order notifications, and create advanced customer segments.
• Self-Service Widget – Enable customers to track their order status and access help articles without involving your team, enhancing customer satisfaction and reducing support workload.
• Shopify Integration – Deep integration with Shopify allows for the automatic display of customer and order details, order modifications, and sharing of tracking links.

Pricing:

DelightChat offers three pricing plans to suit different business needs:

• Startup: $49
• Scale: $99
• Growth: $299

7. Shopify Inbox

Shopify Inbox is a customer messaging tool that helps businesses connect with customers in real time across multiple channels, including their Shopify store, email, and Facebook Messenger. 

Key Features of Shopify Inbox:

Here are some of the key features that Shopify Inbox offers:

• Omnichannel Messaging – Manage customer conversations from your online store chat, the Shop app, and email, all within a single platform.
• AI-Powered Responses – Utilize AI-generated suggested replies to respond to customer inquiries quickly and efficiently, enhancing customer satisfaction.
• Product Sharing – Send product recommendations, images, and discounts directly within chat conversations to encourage purchases.
• Automated Messaging – Set up automated greetings, contact capture, and frequently asked questions (FAQs) to save time and provide consistent customer support.

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Pricing:

Shopify Inbox offers various pricing options based on your needs:

• Basic: $24
• Shopify: $69
• Advanced: $299
• Plus: $2300

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8. Zendesk

Zendesk is a powerful customer service platform designed to help businesses manage support tickets across multiple channels, including email, chat, phone, and social media. 

Key Features of Zendesk:

Here are some of the features that Zendesk offers:

• AI and Automation – Zendesk uses AI to automate customer service workflows, helping teams respond faster and more efficiently.
• Omnichannel Messaging – Communicate with customers via email, chat, voice, social media, and more from a single interface.
• Customizable Help Center – Build a self-service knowledge base for customers to resolve issues on their own.
• Analytics & Reporting – Data-driven insights to improve decision-making and customer satisfaction.

Pricing:

Zendesk offers different pricing options:

• Support Team: $19
• Suite Team: $55
• Suite Professional: $115
• Enterprise: Custom

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9. Reamaze

Reamaze is an all-in-one customer support and engagement platform for eCommerce businesses. It combines live chat, helpdesk, email, SMS, and social media messaging into a unified inbox. 

Key Features of Reamaze:

Here are some of the features that Reamaze offers:

• Omnichannel Support – Manage customer conversations across live chat, email, social media, SMS, and push notifications in one platform.
• Chatbots & Automation – Utilize AI-powered bots for customer inquiries and automated workflows to save time.
• Customer Data Insights – Access real-time customer browsing and shopping data.
• Customizable Help Centers & FAQs – Build branded self-service support for customers.
• Multi-Brand Management – Handle multiple storefronts or businesses in a single account.

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Pricing:

Reamaze offers various pricing options:

• Basic: $29
• Pro: $49
• Plus: $69

10. HeiChat

HeiChat is a modern customer support platform designed for businesses looking to improve customer communication. 

It consolidates messages from WhatsApp, Facebook, Instagram, and email into a single inbox, making support seamless and efficient. 

Key Features of HeiChat:

Here are some of the features that HeiChat offers:

• Omnichannel Messaging – Combine WhatsApp, Facebook, Instagram, email, and more into one unified inbox.
• AI Chatbot – Powered by GPT-3.5 and GPT-4, providing accurate and natural responses.
• 24/7 Support – Personalized customer support is available around the clock.
• Multi-Language Support – Supports over 70 languages for global customer engagement.
• Product Recommendations – Recommends products from your store to boost sales.

Pricing:

HeiChat offers different pricing options:

• Free
• Pro Plus: $69.9
• Pro Max: $200
• Enterprise: Custom

11. Hulk

Hulk is a suite of powerful Shopify apps designed to enhance store functionality, from form building and product customization to upselling and SEO optimization. 

Key Features of Hulk:

Here are some of the features that Hulk offers:

• Live Chat & Helpdesk Integration – Streamline communication by integrating live chat with Shopify.
• Customizable Forms – Collect customer queries, feedback, and requests using custom forms.
• Order Management –  Efficiently manage and respond to order-related customer support requests.
• Customer Feedback Tools – Gather valuable insights for improving customer service.

Pricing:

Hulk offers various pricing options based on your needs.

12. Form Builder

Form Builder is a user-friendly tool that allows businesses to create custom forms for contact, surveys, feedback, and lead generation. 

Key Features of Form Builder:

Here are some of the key features that Form Builder offers:

• Drag & Drop Builder –  Easily create forms with a user-friendly interface, no coding required.
• Conditional Logic – Build dynamic forms that change based on user input.
• Pre-built Templates – Save time with ready-to-use templates for various types of forms (e.g., contact, registration).
• Custom Styling – Personalize form design to match your brand’s aesthetics.

Pricing:

Form Builder offers different pricing options:

• Free
• Premium: $9.9
• Pro: $19.9

13. Loop Returns

Loop Returns is a seamless returns and exchanges platform designed to help eCommerce brands automate and optimize the post-purchase experience. 

Key Features of Loop Returns:

Here are some of the features that Loop Returns offers:

• Automated Returns & Exchanges – Streamline the return process with automated options that encourage exchanges instead of refunds.
• Customizable Workflows – Tailor return policies and processes to fit your brand's needs with an easy-to-use no-code editor.
• Fraud Prevention – Smart fraud detection minimizes return policy abuse.
• Integrated Shipping & Logistics – Optimize return shipping costs and manage returns efficiently.

Pricing:

Loop Returns offers different pricing plans based on your needs:

• Starter: 29$
• Essential: $155
• Advanced: $299

14. Siena AI

Siena AI is an intelligent customer service automation platform powered by AI. It helps businesses handle support inquiries efficiently by providing instant, accurate responses to common questions. 

Key Features of Siena AI:

Here are some of the key features that Siena AI offers:

• Empathic AI: Provides human-like empathy in customer service interactions.
• Omnichannel Support: Seamlessly handles customer inquiries across multiple channels.
• AI-Powered Automation: Learns from the best interactions to improve over time.
• Contextual Understanding: Remembers customer context, offering personalized responses.

Pricing:

Siena AI pricing is custom, based on specific needs.

15. Chatty

Chatty is a smart conversational AI tool designed to enhance customer engagement through live chat and automated messaging. 

Key Features of Chatty:

Here are some of the features that Chatty offers:

• AI-Powered Chatbot & Live Chat: Provides real-time messaging and automated responses to customers via AI chatbot (ChatGPT v4).
• FAQs Hub: Build an unlimited FAQs page to empower customers to find instant answers.
• Order Tracking: Allows customers to easily check the status of their orders.
• Customizable Widget: Fully personalize the chat interface to match your brand's look and feel.

Pricing:

Chatty pricing is different based on your needs:

• Free
• Basic: $19.99
• Pro: $49.99

Choosing The Right App Can Make A Huge Difference

📌 These 15 Shopify apps provide all the important chat support features and tools your business might need, like chat widgets, a unified dashboard, AI chatbots, and more that one looks at while choosing the best customer communications app for their Shopify store.

📌 On the other hand, just as effective communication tools are vital for customer support, an inventory management system that ensures timely delivery to your customers and prevents out-of-stock situations is equally critical for effective customer communication. 

Fabrikatör: Your Ultimate Inventory Management AssistantCustomer-friendly interface, 5/5 Shopify rating, advanced features, and effective inventory management! You can eliminate stock issues and track your inventory so much better with Fabrikatör. 🥳

Fabrikatör: Your Ultimate Inventory Management Assistant

Customer-friendly interface, 5/5 Shopify rating, advanced features, effective inventory management! You can eliminate stock issues and track your inventory so much better with Fabrikatör. 🥳

What do you need for your Shopify store? Fabrikatör has it all!

• Full integration with Shopify ✅
• Automated purchase orders ✅
• Advanced replenishment process ✅
• Insightful data & analytics ✅
• Better backorder management ✅
• Demand forecasting ✅

and more at your service when you choose Fabrikatör. Stay ahead of the competition and discover how our solution can elevate your business in the market! ✨

Enhance customer support effortlessly by streamlining your inventory and enhance customer support effortlessly—connect Fabrikator.io with your support app for a seamless experience!

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