Supporting customers through sales process, having a transparent communication with them, and checking how satisfied they are critical when managing an eCommerce store. Did you know that 82% of customers can spend more money on eCommerce brands if they deliver great online service? This reveals the value they give to quality of the communication. 🛒  That’s why in this article, we listed best customer communication apps you can use in 2024. But before that, let’s understand the reasons why you need a customer communication app for your eCommerce store.

Why You Need a Customer Communication App?

Because communication is fundamental to sales success. 💬 Ensuring customers find what they are looking for and resolving their issues is crucial for any eCommerce brand. However, managing multiple customer problems simultaneously can be overwhelming for employees. Thankfully, Shopify communication apps make it easier for eCommerce businesses to handle customer conversations and issues efficiently on a single platform. With the right customer communication app, you can:

• Resolve your customers' issues quickly and effectively,
• Increase customer satisfaction and loyalty,
• Enhance the customer experience by consolidating different communication channels into one platform,
• Manage and keep track track of customer requests & feedback,

and more…

Since there are many apps available on Shopify related to this topic, it's crucial to find the right one. Let's examine the factors you can consider when looking for the best customer communication app for your eCommerce store.

Factors to Consider When Choosing the Best Customer Communication App

When selecting the best customer communication app for your business, it's essential to consider several factors to ensure you make the right choice. 🤔

🎫 Ticket Volume

Evaluate the volume of customer inquiries and messages your business receives regularly. Choose a communication app that can handle high ticket volumes efficiently, with features like automated responses and scalable solutions.

💸 Budget

Consider your budget constraints and compare pricing plans offered by different communication apps. Look for options that offer the best value for your money while meeting your business's specific needs and resources.

⚙️ Crucial Features

Identify the essential features required for your business operations. This may include real-time chat, chatbot automation, multi-channel integration, reporting and analytics, customization options, and integration capabilities with other tools and platforms.

After carefully evaluating your options considering these factors, you can select the best customer communication app that aligns with your business requirements. Remember that the right app can significantly impact your ability to engage with customers effectively, resolve issues promptly, and build better relationships with your audience. What could be the right app for your eCommerce store? Let’s review the list and find out together. ✨

Top Shopify Apps for Customer Communication in 2024

Tidio Live Chat

• Tidio is one of the best live chat software that streamlines the customer communication process by integrating multiple channels like Instagram, WhatsApp, and Messenger into one platform. This integration makes the customer communication process faster, simpler, and hassle-free.
• Tidio Live Chat app assists merchants in providing real-time support to their customers through live chats, chatbots, and emails. It leverages AI to automate and answer about 70% of customer queries without human intervention.
• Tidio offers transparent and flexible pricing plans tailored to different business types and customer needs. From a free option suitable for smaller businesses to enterprise plans costing up to $499 per month, Tidio's pricing caters to businesses of all sizes, providing advanced features and support as required. You can learn more now.

The Convertway

• The Convertway is an easy-to-use Shopify app that simplifies customer conversations for eCommerce businesses. It leverages SMS & WhatsApp channels and offers chat service with customizable chat widgets and 2-way Conversation panels, that help Shopify merchants easily engage in 1:1 conversations with their customers and solve customer queries.
• The Convertway goes beyond customer support by providing SMS & WhatsApp marketing solutions like broadcast campaigns, smart segmentations and automation flows such as cart recovery, customer win-back and gamification-based scratch card campaigns. The Convertway builds and nurtures customer relationships and also engages customers effectively.
• It provides a cost-effective solution tailored for all business types, with free plans for small businesses and customized plans for large enterprises at $199 per month. Learn more.

Gorgias

• Gorgias is an AI-powered customer experience app integrated with eCommerce platforms like Shopify, Woocommerce and Magento that simplifies and automates customer support. It unifies all your support channels in one place and upgrades your team with an AI Agent that can instantly answer tickets, perform actions and match your brand's tone of voice. Gorgias offers 24/7 support to enhance your team's speed and efficiency.
• The prices of the app start at $10 per month and go up to $900 for large businesses handling over 5,000 tickets per month. It also provides a customizable plan based on your monthly ticket volume. Learn more now.

Richpanel

• Richpanel is another Live Chat app on Shopify that combines AI to make customer communication easier and faster for merchants. It features a unified inbox that consolidates interactions from email, website live chat and social media, ensuring efficient query management.
• The customer service chat app offers advanced automation tools to manage repetitive tasks, ensuring quick and consistent responses.
• Richpanel’s flexible pricing model includes a free trial and tiered paid plans, accommodating businesses of all sizes. Learn more now.

LiveChat

• LiveChat is a live chat and customer service app that provides faster resolution and solves 80% of customer queries with AI chat-bots. It provides many essential features like customized chat widgets, detailed analytics reporting and efficient chat tools like message sneak peeks, canned responses, chat transfer, chat archive and more.
• LiveChat makes integration easy and seamless with 200+ integrations with apps like Shopify, WhatsApp, Facebook, Mailchimp, etc.
• Its pricing plans start from $20 per month for the customer support panel and 72$ per month including the chatbot. Learn more.

DelightChat

• DelightChat is an omnichannel customer support inbox designed to streamline support operations across multiple channels including - WhatsApp, Instagram, Facebook, Email and Live Chat - from a single unified dashboard. With effortless automation, it automates repetitive tasks and reduces ticket volumes, boosting efficiency and providing faster resolution to customers.
• DelightChat simplifies customer support for your eCommerce store with its mobile app, accessible on both IOS and Google Play Store. Beyond chat support, DelightChat offers customer messaging and marketing solutions such as Broadcasts and abandoned cart notifications.
• Pricing plans for DelightChat start at $49 per month, catering to businesses with up to 1000 tickets per month. Learn more now.

📌 These 6 Shopify apps provide all the important chat support features and tools your business might need like chat widgets, a unified dashboard, AI chatbots and more that one looks at while choosing the best customer communications app for their Shopify store.

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